Image

If you are a Mouse, be MIGHTY!

If you are a Mouse, be MIGHTY!

 

I believe that each person has infinite capacity.

While speaking with a colleague recently, we discussed some experiences we’d had with companies delivering rather poorly on customer expectations. We mentioned pretty standard activities that companies were simply failing to complete properly, one way or another.

Occurrences like those tend to irritate me quite a lot. I’ve always been highly passionate about customer service, and I believe many businesses simply aren’t focusing in the best place or simply don’t give a damn because they already have your money. Before this turns into a post about customer service, let me finish that thought with this idea: Dear Business, imagine your customer spends their money elsewhere. Imagine it. Now feel it. It’s happening, to you… because of you!

So, our conversation became a little negative and we shared some thoughts around whether people are competent and whether all people are capable of growing into a challenging work position given the opportunity.

It crossed my mind that I don’t tend to give humans enough credit, and it’s been viciously milling around in my mind ever since.

Continue reading